FAQ
Return policy
Yes, Returns or Exchanges will be given within 30 days of the purchase date with the original receipt.
For a Return or Exchange, all products must be unopened, unused in original packaging, in resalable condition and with the original receipt.
We do not accept Returns without the original receipt.
No Returns or Exchanges on clearance (price ending in 8), gift cards, 3rd Party gift cards, trading cards, digital downloads and helium tanks.
Collectibles are FINAL sale.
We do not accept Returns without the original receipt. However, as online shopping, we can help you to find the receipt, please email your inquiry at info@kjtoys.ca
Shipping and delivery
We do not ship to the following postal codes:
A0K, A0N, A0P, E4W, E5A, E5C, E7K, G0G, J0M, P0L, P0T, P0V, R0B, R0C, S0A, S0C, S0E, S0G, S0H, S0J, S0M, T0H, T0K, T0P, V0C, V0J, V0L, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B
We do not ship to P.O. Box.
Your total shipping will be calculated automatically during checkout prior to the completion of your order and you will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change. In the case where national carriers are unavailable, we may use other local third-party carriers to service customers.
If we are unable to complete the delivery of your order to the address provided, we will attempt to contact you to verify the address or might have to cancel the order.
The delivery date of your order depends on when the order leaves our warehouse, where the destination address for the item is, and the shipping method.
Please keep in mind that business days are Monday through Friday, excluding federal holidays within Canada.
When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package.
Oversized items may incur a delay in shipping as there will be special delivery requirements. This delay will be noted in the tracking details of your order.